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We ensure that we will only use your information in line with all the applicable data protection laws, including the General Data Protection Regulation (GDPR).
In order to fulfil your order (for example – the purchase of a tablet stand), we need to know certain personal information collected at time of order. The information we hold will consist of but may not be limited to the following: Title; Name; Address; Mailing Preference flags such as ‘Do not mail, or Do not email; Products purchased from us in the past including their cost; Telephone number if offered to us (this will only be used for matters relating to your order); email address if offered; Where we believe you heard about us from.
We will only use your data in the way you wish, and we will always respect your privacy.
We process your data under the following legal grounds:
• The processing is necessary to meet contractual obligations into which you have entered, such as the placing of an order • The legal justification for sending you marketing communications about products and news is because we have a legitimate business interest for your data to be used for this specific purpose.
You are in complete control of your data and can choose not to receive marketing communications.
Under the General Data Protection Regulations you have the following rights:
To ask us what personal data we hold about you. You have the right to ask us what personal information we hold about you, and to ask us to update, amend or delete any data that is incorrect or out of date. Please allow up to a month for us to provide you with the information. There will be no charge for providing this service.
To correct or update your information The accuracy of your personal data is important to us. You can correct/update your personal data, including your address and contact details at any time.
You have the right to ask us to delete the data we hold about you.
We will look to act in the best interest of our customers and will not abuse our position of data controller. Our aim is to be as clear and transparent as possible and action any requests as soon as possible. Due to the nature of catalogue mailings any amendments may take a few weeks to implement and occasionally you may receive marketing materials from us a short time after your request.
We use data profiling in order to make the content of our communications to you more interesting and relevant. This means that you will only receive details of our very best offers that have been tailored with you in mind. It also allows us not to waste your time by sending offers that are unlikely to be of interest.
You have the right not to be subject to a decision based solely on automated processing. This includes decisions based on profiling. If you choose to exercise this right, then you will no longer receive offers from us as we base our mailing list on our customers’ purchase history.
If you object to such automated decisions making being made based on your personal data, then please contact us.
Your information will be passed to and used by the following third parties who help us deliver our services. These third parties comply strictly with our instructions and data protection laws and we put in place appropriate controls through contracts and ongoing monitoring to ensure they are complying with our policies and procedures:
• Credit card companies / PayPal who process your payments for your orders
• Designated courier companies who will deliver your order to you
• A mailing company so that we can send you postal mailings, where your name and address only will be provided to them
• Epsilon Abacus and Conexance (see earlier section on ‘Direct marketing Communications’)
We retain your information for as long as you hold an account with us. This enables us to maintain
an ongoing relationship with you and allows us to service the orders that you place with us.
Credit card details are encrypted after data entry and are not stored on our systems once used.
You can contact us in a number of ways:
Call our Customer Services team on 0800 032 9361
Email the Data Controller at firstname.lastname@example.org
Write to us at: